How it Works

Shopper Service

We offer a variety of services including grocery pick-up, delivery, and shopper service. We support Friendly Local Organized Shoppers and aim to provide a convenient shopping experience by skipping the apps and markups and also offer instant cashback rewards on grocery purchases. You can order from retail stores, take-out meals, grocery orders, and even restaurants. Delivering store prices and offer both same-day and scheduled delivery options.

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Effortless Home Shopping Shop from the comfort of your home and let our expertise ensure your order is delivered with precision, just as you expect.

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Convenient Online Ordering Book your favourite Shopper and have your items delivered to any residential or business address, while knowing you're in good hands.  Secure checkout, Tracking orders, scanned grocery points and Store Prices are all yours.

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Exceptional Store Deals Enjoy wholesale prices delivered to your doorstep.  A nominal service fee of $7.99 - 12.99 / half hour for Any Store Shopping is paid to the Shopper. Larger orders are generally $20.99 and support Living Wages. 

Find detailed nutrition labels, ingredients, and product information with ease online at your favourite store or searches.

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Supporting Our Platform Our competitively priced delivery service not only brings you value but also supports Livings Wages, platform operations and order processing on Delivery Priced Items in the Shop On Demand store.

Convenient Savings on Essentials purchased at Costco Business Centre. 

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Refunds, Returns & Cancellations

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Out of Stock Items: If an item is out of stock and no second choice is listed for delivery priced items, refunds are issued  the same day, processing may take up to 5 business days pending your financial institution.

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Communication with Shoppers: Shoppers may contact you for inquiries about specific items or to suggest replacements, subject to retailer availability or make a second stop at a near by retailer to pick up the item.

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Reporting Issues: To report missing items or share images of damaged, spoiled, or unacceptable items, please reply to the order confirmation email, in the ratings area or by email.

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Processing Time: Please allow up to 5 business days for the processing of online store credits or credit card refunds, depending on your bank and payment method.

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Returns Policy: Please note that due to health and safety regulations, perishable items are not eligible for returns. Since the retail store receipt is in the bag, you may do returns!

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Proof of Delivery: Upon issuance of proof of delivery, the customer assumes full responsibility for the order. You can choose to have your order left at the door or meet the customer.

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​Cancellation Policy: Should you need to cancel an order, simply reply with “cancel” to the order confirmation email before the order is marked as “Started”. A service fee of $5 will be deducted from your refund.

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Quality Assurance: We’re committed to selecting quality items and will make substitutions as you direct.

 

Simplifying Your Shopping Experience

One-Stop Shopping Solution: With Shopper Service, you have the freedom to shop from any store—groceries, retail, and more—without juggling multiple apps or paying extra fees. Our network of local, organized shoppers is ready to fulfill your orders with a smile.

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Direct Delivery at Store Prices: Our shoppers pick up and deliver your orders directly to you, ensuring you pay the same prices as in-store. Enjoy the convenience without the markups.

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Support Your Local Community: Choosing Shopper Service means supporting local professionals who are dedicated to providing personalized efficient service.

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Seamless Service: Need groceries, a meal, or other essentials? Shopper Service delivers promptly to your door with temperature-controlled bags, ensuring quality. There’s no minimum order, and delivery is on us!

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Commitment to Fairness: Shopper Service is committed to offering a living wage for our shoppers. Trust in our experience and attention to detail to ensure your delivery is exactly as you envisioned.

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Order Online without the hassle of multiple apps. Order directly through Aisle FLO Shopper Service and always pay retail store prices.  Save on markups for groceries, restaurants, and more. Take advantage of cashback apps, earn credit card rewards.

 

Your Independent Choice At aisleflo.ca we stand apart. We’re not tied to any retailers, apps, or restaurants, ensuring you get unbiased service focused solely on your needs.

Scheduled to Suit You Once you set up your shop, pickup, or delivery, our drivers take over, performing the task diligently on your behalf. With thousands of successful orders under our belt, we’re experts at managing your errands safely and efficiently.

 

Empowering Local Shoppers Powered by shoppers and designed for customers, Shopper Service is a trusted name in Ottawa, delivering quality service that supports fair wages and community values.

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Ordering Made Simple:

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Schedule with Aisle FLO: Schedule your Delivery, choose the store, date and time, share AnyList, or Shop on Demand for Value Sized Savings!

 

Experience & Savings.

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SHOP NOW

 

Service Desk

 

Join the Movement: Our shoppers have chosen Shopper Service for its fair wages and commitment to quality. We invite you to experience the difference and leave behind the high-cost, low-quality gig apps. Choose better for yourself and your community.

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